Your rent

Your rent is due every month and should be paid in advance on or before the 1st of the month.

We use the money we collect to provide services such as repairs and improvements to your home.

Ways to pay

We offer several ways for you to pay. You can choose the one that suits you best.

By phone

You can pay by credit or debit card over the phone. Make sure you have your allpay reference number to hand.

Call us on 01474 630930

Call allpay on 0330 041 6497

Using the allpay app

You can also download the allpay app onto your mobile phone to make payments this way.

Online

Pay over the internet using either a debit or credit card on the allpay website. Make sure you have a note of your allpay reference number.

Direct Debit

Paying by Direct Debit is worry free and ensures your rent is paid each month. Payment is taken directly from your bank account. This is now a completely paperless process and can be set up over the phone using your account number and sort code.

In person

At a PayPoint: You can use your plastic payment card to pay your rent at any shop or outlet where you see the PayPoint logo.
At the Post Office: You can use your plastic payment card to pay your rent at any Post Office.

Standing Order

This is arranged directly with your bank so that payment is taken directly from your bank account. We can provide you with a form which is returned to your bank to set it up.

Pay by cheque

Please make the cheque payable to “Larkfield Housing Association”, write your name and address on the back and then hand it in or post it to the to our office.

We will issue you with a receipt after each payment has been made. You will not be charged for using this facility

Help to pay your rent

Paying your rent is not a matter of choice and it’s important you pay on time. If you find yourself falling behind with your rent, it’s important you work with us to deal with the situation.

The earlier you let us know about a problem, the easier it will be for us to help.

If you don’t let us know about missed payments or don’t keep to an arrangement for paying off rent arrears, we may take legal action, which could lead to you losing your home.

If you are in arrears, don't:

ignore the problem
ignore our letters or telephone calls
borrow money from door-to-door or payday lenders

Instead:

Work with us to deal with the issue, make a repayment arrangement and stick to it. If you:

think you should be receiving financial help with your rent, you should talk to your local council. They will look at your income and advise if you are entitled to any benefits.
receive financial help with your rent, it is still your responsibility to make sure prompt payment is made to us.
need extra help with money matters, debt (including rent arrears) and benefit claims, our housing management team can assist. Please contact us on 01475 630 930.

Other help and advice

There are other agencies which provide free assistance to help you deal with your debts – you can search for these on the Scottish Government’s Financial Health Service website.