How we deal with anti-social behaviour

We take complaints about anti-social behaviour seriously and will always do everything we can to tackle any issues you may have.

We will:

Respond to complaints promptly
Promote mediation as a means of resolving neighbour disputes
Always offer to visit the home of the complainant
Listen sympathetically to all tenants and will not prejudge or make assumptions
Advise tenants of the actions they can take in response to anti-social behaviour.

How we categorise anti-social behaviour

Once we have received your complaint we will put it into one of three categories which determines how long we have to respond.

Category A

Category A complaints are of a very serious anti-social nature - including assault, drug dealing, racial harassment.

We aim to respond within one working day.

Category B

Category B complaints are those which indicate serious anti-social behaviour including excessive noise and verbal abuse.

We aim to respond within five working days.

Category C

Category C complaints are those where neighbours clearly breach the tenancy but are of a relatively minor nature including stair cleaning issues or occasional noise.

We aim to respond within five working days.