Ways to report a repair

You can report a repair in a number of ways. Remember the more information you can give us about the repair the better.

During office hours

If the repair is an emergency and there is a risk to your safety or serious damage to the property it is important you call us on 01475 630 930 straightaway.

If the repair is routine you can:

Boiler repairs

If you have had a new boiler fitted by us in the last year and need to report a repair please call Everwarm on 0800 1977 755.

Out-of-hours emergencies

If you have an emergency repair and need to report it when the office is closed please call:

  • Gas Sure on 01294 468113 for any gas, heating and hot water emergencies 
  • Bield 24hr Response on 0800 783 7937 for any other emergencies 

Please note that if our emergency contractors are called out for a repair that is not an emergency you will have to pay for the cost of the call out.