Read our 2020/21 charter report card!

We have produced a charter report card which lets you know how we performed on the standards set out in the Scottish Social Housing Charter. 

It is based on our 2020/21 Annual Return on the Charter (ARC) to the Scottish Housing Regulator.

What we have reported on

We have focused on:

  • tenant satisfaction;
  • our relationship with you;
  • housing quality and maintenance;
  • neighbourhood and community; and
  • value for money (VFM).

We have also included:

  • how we compare to other landlords;
  • the previous year’s performance;
  • ratings for performance; and
  • the actions we are taking to improve performance.

You can find all the information we report on the Scottish Housing Regulator’s website. The website also has a comparison tool you can use to find out how other landlords perform.